Leisure facilities play an important role providing venues for community sport. The Mayor’s Sports Legacy Fund helps provide staff from not-for-profit leisure trusts with appropriate training in management, leadership and customer service.

With your supervisor or manager, use the course calendar to find a relevant course from the Academy's network of approved providers. Then email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for the sponsor application form to apply for one course and get 75% off a second course.

1. Management, supervisory and leadership skills

Training includes both accredited and CPD training and development such as Institute of Leadership and Management (Level 2, 3 and 4) and bespoke half or one day CPD workshops in:

• Leadership
• Managing performance
• Planning & prioritising
• Coaching
• Negotiation Skills

2. Customer Service

Training includes one day non accredited training in the following areas:

1. Welcoming the World - Customer Service (Level 2)

This training is relevant to front line staff. Topics include:

• Principles of 'world-class customer service'
• How individuals impact on the customer journey
• How to provide world-class customer service

2. Welcoming the World - Customer Service for Team Leaders (Level 3)

This training is relevant to team leaders and supervisors who lead delivery of customer service through front line staff. Topics include:

• Factors that contribute to a customer ethos within customer facing teams
• Techniques that develop 'world class' customer service skills in individuals;
• How to use those techniques