The two day WorldHost customer service training is developed by NITB and People 1st, the sector skills council for hospitality, passenger transport, travel and tourism, and designed for people working in any industry where the quality of front-line customer service is key to business success.
If you are currently employed in a private organisation in Northern Ireland within the tourism sector, then the cost of WorldHost customer service package could be as little as £20. This is thanks to funding from the Department for Employment in Learning in Northern Ireland negotiated by SkillsActive Northern Ireland.
The programme includes:
The support is available to a limited number of applicants for training received until the end of March 2012.
Active leisure, learning and well-being employers in Northern Ireland stand to benefit from the work of a new initiative developed by Sector Skills Councils (SSCs).
Collaboration groups enable SSCs to collectively lead on partnership activities and common issues that affect more than one sector. SkillsActive has joined three of these ‘cluster groups’, including the Tourism and Hospitality Cluster group.
SkillsActive in Northern Ireland manager Siobhan Weir says many jobs in the Northern Ireland active leisure, learning and wellbeing benefit from the expanding tourism industry.
“The Tourism and Hospitality Cluster group provides an important opportunity for SSCs to collaborate to benefit employers across tourism related sectors in Northern Ireland.
“Our first job is to coordinate the roll-out of World Host, a world-class training programme designed to raise the standard and delivery of customer service, which is 90% funded by the Department for Employment & Learning (DELNI).
“We’ll then move on to developing joint applications for the Skills Collaborative Fund. This is a new fund that DELNI are currently developing and it will be loosely based on the Grant Innovation Fund (GIF) criteria. DELNI will announce details of the application process in January with the intention of projects beginning in April 2012.”
SkillsActive is also actively involved with other tourism related partners and forums in Northern Ireland, such as the Northern Ireland Tourist Board, Destination Fermanagh and the Activity Tourism Forum.