Leisure operations and management

SkillsActive have created three suites of NOS for the Leisure operations and management sector. The standards have proven popular for use in both national qualifications and in other areas. There is a commitment to NOS from across the sector and they are supported by CIMSPA the Chartered Professional body for the sector. The Managing Sport and Active Leisure NOS also support progression from Sports Development.

  • Operational services
  • Leisure management
  • Managing sport and active leisure

Operational services

These standards were completed and approved by the UK Commission for Education and Skills in June 2009.

  • A52 Support the work of your team and organisation
  • C22 Promote health, safety and welfare in active leisure and recreation
  • D214 Support equality and diversity in active leisure and recreation
  • C32 Give customers a positive impression of yourself and your organisation
  • C12 Set up, take down and store activity equipment
  • C16 Check and service activity equipment
  • C15 Site caravans on parks
  • C23 Clean and tidy facility areas
  • C261 Deal with substances hazardous to health
  • C25 Operate plant to maintain the quality of pool water
  • C26 Operate plant to provide and maintain an ice surface
  • C222 Carry out basic glazing and carpentry repairs
  • C223 Prepare hard standings and paths for caravans
  • C224 Use and maintain equipment and machines
  • C226 Maintain grounds
  • C227 Carry out basic repairs to electrical and plumbing services
  • C228 Maintain site security
  • C235 Check and maintain sport/ play surfaces and equipment
  • C239 Contribute to environmental conservation in active leisure and recreation
  • C28 Maintain the safety of the pool environment and its users
  • C262 Maintain the safety of the ice rink environment and its users
  • B223 Process payments for purchases
  • C31 Provide a facility reception service
  • C34 Resolve customer service problems
  • A316 Support other team members in their work

Leisure management

These standards were completed and approved by the UK Commission for Education and Skills in October 2010.

  • A12 Contribute to strategic development in sport and active leisure
  • A21 Support the efficient use of resources
  • A41 Manage information for action
  • A44 Manage a project
  • A210 Control practices for handling payments
  • A319 Recruit, select and keep colleagues
  • A320 Allocate and monitor the progress and quality of work in your area of responsibility
  • A321 Provide learning opportunities for colleagues
  • A322 Provide leadership in sport and active leisure
  • A323 Manage your own resources and professional development
  • A324 Develop productive working relationships with colleagues
  • B227 Contribute to evaluating, developing and promoting services
  • B229 Plan and organise services
  • B230 Sell products or services face-to face
  • B232 Develop and implement marketing plans for your area of responsibility
  • C19 Supervise the maintenance of equipment and facilities
  • C25 Operate plant to maintain the quality of pool water
  • C27 Ensure the health, safety, welfare and security of customers and staff
  • C33 Work with others to improve customer service
  • C215 Promote the conservation of the environment
  • D210 Promote equality and diversity in sport and physical activity
  • D211 Facilitate community-based sport and physical activity
  • D61 Facilitate community-based sport and physical activity

Managing sport and active leisure

These standards were completed and approved by the UK Commission for Education and Skills in October 2010.

  • A13 Influence, develop and review strategy for sport and active leisure
  • A28 Obtain additional finance for the organisation
  • A29 Manage finance for your area of responsibility
  • A45 Manage information and knowledge
  • A46 Manage a programme of complementary projects
  • A212 Manage physical resources for sport and active leisure
  • A311 Develop productive working relationships with colleagues and stakeholders
  • A321 Provide learning opportunities for colleagues
  • A322 Provide leadership in sport and active leisure
  • A323 Manage your own resources and professional development
  • A327 Manage an effective workforce for sport and active leisure
  • A328 Develop your personal networks
  • A511 Develop, implement and review operational plans for sport and active leisure
  • A512 Initiate and manage change to improve sport and active leisure structures and services
  • B231 Build your organisation’s understanding of its market and customers
  • B232 Develop and review a framework for marketing
  • C240 Manage health, safety, security and welfare in sport and active leisure
  • C314 Manage the achievement of customer satisfaction