Terms and Conditions

These terms and conditions shall be governed by the laws of England, Northern Ireland, Scotland and Wales and any disputes shall be exclusively subject to the jurisdiction of the courts of England and Wales.
By accessing and using this site you agree to these terms and conditions.


All content and functionality on the site, including text, graphics, logos, icons, and images and the selection and arrangement thereof, are the exclusive property of SkillsActive and are protected by UK and international copyright laws. All rights not expressly granted are reserved.

Linking Policy
SkillsActive is happy for organisations to link to its site but SkillsActive cannot be held responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Linking is not to be taken as endorsement of any kind. SkillsActive cannot guarantee that these links will work all of the time and has no control over availability of the linked pages. Please notify us so that we can see the link at your website.

Creating a link from your website to SkillsActive website means that you provide a hypertext connection from your webpage to ours using an HTML command.

If you are using frames, please ensure that your links to our website do not continue to display your frames around our web pages.

  • You may not freely create a link using SkillsActive logo
  • You may not freely cut and paste articles
  • You may not mirror any text in SkillsActive site
  • Sites may not state or imply that SkillsActive endorses a brand, product or service.

These conditions apply also to links forwarded in email or newsgroups.


SkillsActive uses its reasonable endeavours to make sure information on this site is accurate and up to date. SkillsActive cannot take any responsibility for any loss arising out of use of the information on this site and any liability that might arise from the use of this site is hereby excluded to the fullest extent permitted by law.

This site also contains links to external internet websites. Please note that SkillsActive has no control over the contents of these websites and as such cannot accept responsibility for them.

Privacy Statement

The SkillsActive website, with the exception of the membership system and the discussions facility, does not capture or store personal information, but merely logs the user's IP address (the internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there.

In common with many other commercial websites SkillsActive website may use a standard technology called a 'cookie' to collect information about how you use the site; this is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

Some parts of SkillsActive website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use/navigate through many parts of our website, except access to certain parts of SkillsActive web pages may require a login and password.

If you register to receive updates your information will be held on a secure server and the data will not be shared with any organisations. It will be used only to provide you with email updates on the topics you have requested or postal information if you request that service. If you respond online to a consultation exercise your data will only be used to facilitate the analysis of responses and will be deleted subsequently.

This privacy statement only covers SkillsActive website at www.skillsactive.com and subsequent sub-sites of that domain. Other websites linked to or from SkillsActive website are not covered by this privacy statement.

Children and privacy

Our website does not target and is not intended to attract children under the age of 14. SkillsActive does not knowingly solicit personal information from children under the age of 14 or send them requests for personal information.

Data Protection

SkillsActive is registered with the Information Commissioner responsible for the Data Protection and Freedom of Information Acts. Our notification can be viewed on the Information Commissioner's website at www.ico.gov.uk/.

Questions or concerns about personal data

If you have any questions or concerns about our collection, use, or disclosure of your personal information, please write to the SkillsActive's Data Protection Officer at 6 Graphite Square, Vauxhall Walk, London, SE11 5EE.

What information is gathered and how it is used by SkillsActive

SkillsActive gathers certain types of information about visitors to this web site. It is important, therefore, that visitors know what is gathered and how it is used. SkillsActive may use information for the following purposes:

  • To fulfil your requests for certain services
  • To personalise your experience on SkillsActive website
  • To keep you up to date on the latest service announcements or other information SkillsActive thinks you'd like to hear about either from us or from our partners
  • To understand your needs and provide you with better services
  • To track usage

Information Sharing and Disclosure

By providing personal information you are deemed to consent to your personal information being shared outside SkillsActive in the following circumstances:

  • Where SkillsActive needs to share your information to provide the service you have requested.
  • Where SkillsActive needs to send the information to companies who work on behalf of SkillsActive to provide a service to you (we will only provide those companies with the information they need to deliver the service, and they are prohibited from using that information for any other purpose).
  • Where SkillsActive wants to keep you up to date on the latest service announcements, software updates or other information SkillsActive thinks you would like to hear about either from us or from our business partners.
  • SkillsActive will also disclose your personal information if required to do so by law in urgent circumstances, to protect personal safety, the public or our website.

We may aggregate statistics, responses to any surveys and questionnaires, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any Personal Information. To enable SkillsActive to monitor and improve our website, we may gather and record on our servers certain aggregated information about you when you use it, including without limitation, details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our website you visit. Such information is primarily used to provide you with an enhanced on-line experience.

If, in the course of you using the services on the website, you provide SkillsActive with personal information which relates to your racial or ethnic origin or opinions, religion or other beliefs of a similar nature ("Sensitive Data") we will not disclose this sensitive data to any person for any reason without your express prior consent.

You must at all times ensure that the personal information you provide is accurate and complete and all registration details (where applicable) shall contain your real name, address and other requested details.

You will notify SkillsActive of any changes to these as soon as you are able so that SkillsActive can update its records.

You are solely responsible for your personal information and we may take any action with respect to your personal information we deem necessary or appropriate if we believe it may cause SkillsActive to suffer any loss, liability or commercial damage.

Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us, or by others on our behalf, to process the transaction. These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions with you.

Whilst we will take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing on-line over the internet and will not hold SkillsActive responsible for any breach of security unless we have been negligent and then only to the limits set out in the terms and conditions for this Website.

Members of any membership area on any National Skills Academy for Sport & Active Leisure website are entirely responsible for maintaining the confidentiality of their password and account. Furthermore, members are entirely responsible for any and all activities that occur under their account and agree to indemnify, defend, and hold harmless the providers for any liability or expense arising from such use or misuse. Members agree to immediately notify the providers of any unauthorised use of their account or any other breach of security known to them.

SkillsActive data is stored in controlled servers with limited access. Your information may be stored and processed in the United Kingdom where SkillsActive or its business partners are located.


Users of SkillsActive's forums must register separately for these services. These services are free and on the whole will only require registration when posting messages. Details of how to register and remove personal details from National Skills Academy for Sport & Active Leisure forums are located with the forums.

Do not register for these services if you do not want other subscribers to SkillsActive forums to have access to your email address.
Subscribers should only use these services for authorised purposes, and should under no circumstances divulge the email addresses of other subscribers to unconnected third parties.

Any unauthorised use may result in the offending subscriber's subscription being cancelled and, depending on the severity of the unauthorised action, the commencement of civil proceedings against the offender. If any subscriber is unsure as to whether or not a particular course of action is authorised, he/she should contact SkillsActive in the first instance.

The views and opinions expressed in any email either to a notice board or to a subscriber's personal email address are the author's own and may not reflect the views and opinions of SkillsActive. In addition, SkillsActive cannot be held responsible for any acts or omissions of subscribers or for any breaches of data protection legislation by subscribers.

'Forum' means a chat area, bulletin board, or e-mail function offered as part of SkillsActive online presence. You shall not upload to, distribute through, or otherwise publish through SkillsActive website any content which is libellous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability or violate any law.

The forums shall be used only in a non-commercial manner. You shall not, without our express written approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other guests to join or become members of any commercial online service or other organisation is expressly prohibited.

By uploading materials to any forum or submitting any materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the world. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

Online Store Terms & Conditions


Refund Policy - Books and Learning Resources

Damaged goods: All goods sold on shop.skillsactive.com on behalf of SkillsActive must be inspected on delivery and all claims for damaged goods must be made within 24 hours of their receipt. In the case of damaged or incorrect items being received, the National Skills Academy for Sport and Active Leisure (acting on behalf of SkillsActive) will be responsible for postage costs incurred in returning the goods and dispatching new ones.

For further information, please email us

Returns Policy: Any items purchased may be returned within seven days of receipt for either exchange or refund. The customer is responsible for all postage charges incurred in returning or exchanging these goods. Any refund will only cover the cost of the items and not the initial postage charges. All goods returned must be returned where possible in a saleable condition.

For further information, please email us

Refund Policy - e-learning

Any el-earning course you purchase is eligible for a refund if we receive your request within 7 days of the date of purchase. Once a refund is issued, the item will be removed from your account. All rights to cancel a course and request a refund are forfeited once the course has commenced. To request a refund, email us. Please make sure to include the title and SKU number of the item you wish to refund in your request.

This policy is subject to the terms and conditions of the individual course supplier.

Refund Policy - Training Courses

All training courses are subject to the terms and conditions of the individual course providers. The provider reserves the right to amend or change course information where they deem it to be necessary.

For more information, please contact the course provider directly.

Refund Policy - Downloads

We are unable to offer refunds on downloads unless the item downloaded is found to be defective. If you think the item you have downloaded is defective, please email us. Please make sure to include the title and SKU number of the defective item.

Refund Policy - Events

Should an event being sold on www.skillsactive.com on behalf of SkillsActive be cancelled or rescheduled, SkillsActive will make reasonable endeavours to notify our customers of the cancellation; attendees will be offered places on an alternative event or if necessary a refund.

Payment must be received in full before the event. A full refund will be made where a cancellation notification has been received more than 10 working days prior to the event.

All cancellations received within 10 working days of the event will be liable for the full fee although substitution of delegates will be accepted if notice is given to us in writing or by email.

For more information, please email us. Please remember to include the title of the event in the subject line.

Complaints Procedure

If you have a complaint or are unhappy with any aspect of SkillsActive website, email us.

Any complaint will be acknowledged within 5 working days and a resolution or explanation proposed within 30 working days. All complaints will be dealt with fairly and in the strictest confidence. No information supplied will be used for any other purpose other than to respond to the complaint.

Changes to these Terms and Conditions

SkillsActive may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

To Unsubscribe

You can opt out of receiving communications from SkillsActive by emailing us with the heading 'UNSUBSCRIBE' in the message.


Use of this website and the services provided via it are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this user agreement shall be indicated by your use of and/ or registration with the SkillsActive website. The SkillsActive website (www.skillsactive.com) is provided by SkillsActive, and its suppliers ("we"/ "our"/ "us").

These terms and conditions, along with our commenting guidelines and our privacy policy, (together the “user agreement”) form our entire agreement with you in respect of non-chargeable use of the SkillsActive website and supersede any prior agreement or arrangement with you in respect of the SkillsActive website.

If a company name is inserted in your registration request, then the user agreement shall be between us and that company and accordingly, unless the context otherwise requires, references to "you" and "your" in this user agreement shall also be to that company. The purchase of goods or services from us is subject to our terms and conditions of purchase. If there are any updates to this user agreement or to the terms and conditions of purchase, we will bring this to your attention on these pages.

  1. Availability of the SkillsActive website

    We will endeavour to ensure that the SkillsActive website is available 24 hours per day without any interruptions. However, we reserve the right to make the SkillsActive website unavailable at any time or to restrict access to parts or all of the SkillsActive website without notice. The SkillsActive website is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via the SkillsActive website is accurate, not-misleading, complete or up-to-date.

  2. Use of the SkillsActive website
    The SkillsActive website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell the SkillsActive website or any materials or information in the SkillsActive website or the structure, overall style and programme code of the SkillsActive website without our consent. If you wish to make a request for consent, please contact us.

  3. Your contributions

    You agree to only use the SkillsActive website for lawful purposes and that any information that you provide in connection with, or which forms part of, the SkillsActive website will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the SkillsActive website.

  4. Links

    The SkillsActive website includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to the SkillsActive website you should check details of our linking arrangements, which may be obtained by contacting us.

  5. Data protection

    It is your responsibility to ensure that that you give us an accurate and valid email address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the SkillsActive website. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our privacy policy.

  6. Intellectual property
    The SkillsActive website, its style and structure, and the materials and information on SkillsActive website are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this user agreement. The authors of the documents on the SkillsActive website assert their moral rights.

  7. Our liability
    Since a substantial part of SkillsActive website is both free and available to all, it is a condition that your use of SkillsActive website is at your own risk. We shall not be liable to you or in breach of this user agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.Except as expressly provided in this user agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this user agreement or the SkillsActive website for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this user agreement or the SkillsActive website shall be limited. Notwithstanding any other provision of this user agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

  8. Small print
    Either of us may terminate this user agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this user agreement without our prior written consent. If we fail to enforce any provision of this user agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this user agreement shall confer on any third party any benefit or the right to enforce any term of the user agreement. This user agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this user agreement affects your statutory rights as a consumer.


If you believe that your intellectual property or other rights are being infringed by the SkillsActive website, or if you are dissatisfied with SkillsActive website or any aspect of our service, in the first instance please contact us or call 020 7840 1900.